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Our Return and Damaged Goods Policy:Returns for credit or exchanges are accepted but must meet the requirements below. All returns not meeting the requirements will be returned to sender.
- All items must be returned for credit or exchange within 7 days of receipt of the package. No credit will be issued or exchanges honored after the 7 days. Exceptions will be for holiday gift giving.
- Items must be in the original box with all appropriate tags in place otherwise the item will be considered used and non returnable.
- Shipping charges are non-refundable.
- Please package your return appropriately so as to prevent damage during mailing. Returned items that are damaged will not accepted if package is not appropriately wrapped and mailed. (*We suggest bubble wrap and padded shipping envelopes.) All packages must be insured.*
- A copy of the invoice must be included with the package.
- Credit will be issued within 3-5 days after receipt of your return. (*Exception: If your item was damaged through shipping, please see #8 below.) Items returned for exchange will be shipped in 3-5 business days (unless exchanged item is for a customized order then custom order turn around time of 2-3 weeks applies.) No re-shipment fees are assessed on exchanged items.
- All jewelry requiring resizing will be done for free. (Customer pays shipping to send package to us; we do not charge shipping to the customer once item has been resized.)
- **Should there be damage to or loss of your package due to shipping, please contact us immediately. USPS requires 30 days after the package was shipped to file a claim. Refunds or replacement items will be processed after the required 30 days when a claim can be filed with USPS. If your item was damaged in shipping by USPS, please return by following the instructions in #1- 6 after contacting us.
- There are no returns or exchanges on custom orders.
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Note: All prices in US Dollars
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