Q.    How is my order shipped and is it Insured? 

A.    We ship via the US Postal Service - Insured First Class. If you need an item faster, please contact us (shipping charges will apply).  Need an item faster?

Q.    How much will shipping costs be?

A.    There is one flat fee of $5.95 for First Class shipping within the 50 United States and $6.95 to Canada. Expected delivery for first class is usually between 4-10 days depending on your state, address and /or location in Canada. All packages are insured free of charge. You will be e-mailed the tracking number of your insured package at the time your package is shipped. Go to the "track your order" link, put in your tracking number and view your package's journey.  We do not ship internationally at this time.
 

For faster service, below are approximate fees and approximate delivery times:

USPS Priority Mail (domestic)................................ $6.50+
Expected delivery 3-5 days.
USPS Express Mail (domestic/overnight)................. $17.95+
Expected delivery 1-2 days.

FREE SHIPPING (first class) on all orders of $100 or more!! 

All one of a kind beaded jewelry items or gifts are usually shipped within 3-5 business days. Please be aware that custom orders are handcrafted as soon as the order is received but it still may take up to 2-3 weeks for delivery depending on the availability of supplies. For any delays (for example, our supplier is temporarily out of an item needed in your custom order), you will be notified by e-mail. Please note that there are no cancellations on custom orders and all sales are final.

**Please be sure your shipping address you provided us is CORRECT. If the shipping address is incorrect there are no refunds and additional shipping fees will be added in order to ship your order a second time.

Most of our beaded jewelry and gifts are unique and one of a kind. However, please contact us if you are interested in us  creating a custom order from an item you saw on our website. If it is possible to create another, please note that the beaded item would be very similar but may not be identical to the one on our website due to, more than likely, the uniqueness of the beads involved or the availability of identical silver or gold accents or other findings. As soon as we know whether your request is possible, we would notify you via the e-mail address you provided (or by phone if you prefer).

1. All items must be returned for credit or exchange within 7 days of receipt of the package. No credit will be issued or exchanges honored after the 7 days. Exceptions will be for holiday gift giving.
2. Items must be in the original box with all appropriate tags in place otherwise the item will be considered used and non returnable.
3. Shipping charges are non-refundable.
4. Please package your return appropriately so as to prevent damage during mailing. Returned items that are damaged will not accepted if package is not appropriately wrapped and mailed. (*We suggest bubble wrap and padded shipping envelopes.)  All packages must be insured.*
5. A copy of the invoice must be included with the package.
6. Credit will be issued within 3-5 days after receipt of your return. (*Exception: If your item was damaged through shipping, please see #8 below.) Items returned for exchange will be shipped in 3-5 business days (unless exchanged item is for a customized order then custom order turn around time of 2-3 weeks applies.) No re-shipment fees are assessed on exchanged items.
7. All jewelry requiring resizing will be done for free. (Customer pays shipping to send package to us; we do not charge shipping to the customer once item has been resized.)
8. **Should there be damage to or loss of your package due to shipping, please contact us immediately.  USPS requires 30 days after the package was shipped to file a claim.  Refunds or replacement items will be processed after the required 30 days when a claim can be filed with USPS. If your item was damaged in shipping by USPS,  please return  by following the instructions in #1- 6 after contacting us.
9. There are no returns or exchanges on custom orders.